NM
Nduvho M
1 reviews | Active since Feb 2018
12 Feb 2018, 22:56
Incorrect balances
After the app maintenance on Sunday my account balances have been mismatched leading to me having a positive balance but having a negative available balance which does not make sense because I should have money in my account. This is not the 1st time this happens after an app maintenance, last time it happened I let it go but this time it’s extreme as it happened when I needed to request an Uber knowing that I have funds in the middle of the night and it wasn’t possible, leading to me having to walk in an unsafe area at night...this is totally unacceptable and negligent on Standard banks side to have their maintenance affect their clients...I currently don’t know what’s going on with my funds, and where they went.
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Replies (2)
Standard Bank's replyOfficial
13 Feb 2018, 03:38Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply13 Feb 2018, 03:38
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's replyOfficial
15 Feb 2018, 08:26Thank you for bringing your concerns to our attention.
Your concerns was escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply15 Feb 2018, 08:26
Official
Thank you for bringing your concerns to our attention.
Your concerns was escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Best regards,