Incorrect balance on credit card after ***** incident was resolved

<p>I was very impressed with standard bank after they picked some ********** attempts on my credit card and requested me to confirm. I called the bank and the transactions didn’t go through according the consultant and o a message i received from the bank. A new card was then requested for me i have not yet received the card. I went online to transact, my balance had doubled from +/-11000 to +/-22000. I called the bank i was sent from department to department, i spoke to at least 5 consultants who could not assist. </p> <p>I then went to the Carlton Centre branch for assistance. The same treatment i received from the call centre was what she received. May Standard Bank please provide me with the detailed list of transactions that resulted in a balance of +/-22000. The balance per my bank statement on the 25 Apr 16 is 11456.72 . The consultants refuse to give me information. </p>