EW
Elton W
1 reviews | Active since Sept 2009
30 Sept 2020, 20:49
Incorrect arrear account
I have been notified that my home loan account is in arrears, despite me paying this account via debit order for the past 4 years on my salary date. I have received threatening lawyer's letters and tried to sort this out with various staff from the bank, all which have given promises but no action. I went to a branch, submitted a complaint on your website, contacted home loans department, complained on facebook but nothing. I have been a customer for well over 20 years and I am seriously considering closing all my accounts due to the terrible service received. No one seems to be taking responsibility for my complaint and meanwhile the legal process against me is continuing, despite not owing you a cent.
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Standard Bank's replyOfficial
01 Oct 2020, 06:12 Hello Elton, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply01 Oct 2020, 06:12
Official
Hello Elton, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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