Incorrect application feedback

How disgusting can a service ever be. I had app**** for an increase on my overdraft facility on the 26th Feb 15 and was advised at the branch i will receive an sms within 24hours or alternatively i should call the contact center within 24hours. I phoned the contact centre on the 27th in the afternoon and spoke to Jeremiah Mabhena who confirmed it was approved and the funds are already available to access on my account. I checked my account today and it was not reflecting , decided to phone the contact centre again and to my surprise i am told it was declined. As a prestage member this is rather disgusting \being misled about an outcome of my application". I might as well close my account "