1 reviews | Active since Feb 2017

28 Feb 2017, 11:45

Incorrect and ******* set off from account

<p>I have had a terrible experience with Standard Bank. I have an account with Standard Bank and a loan account. I made arrangements for repayment of the loan with a collections agency that's contracted to Standard Bank only for some other agency or Law Firm to set off the incorrect amount and *******ly take 90 % of my salary. I have not been working for 4 months prior and made the arrangements , to get your first salary after those months and have it ripped away is not only unfair but also *******. I have received no assistance from Standard Bank thus far - none whatsoever. They dodge calls and never seem to have an answer for me. I havent received any solution just excuses. I spent all day in the Wynberg branch yesterday and missed work - but still nothing. </p> <p> </p> <p>I am less 90% of my salary and they dont return my calls and when I call I hold for 15 minutes at least. The branch manager doesn't know what to do , her manager doesn't know what to do - can someone who does know what to help me ? </p> <p> </p> <p>Shandre Lee Maxwell - ********** 624 & +27 21 ********** </p>

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Replies (1)
Standard Bank
Standard Bank's reply28 Feb 2017, 13:45
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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