DR
Ditshwanelo R

1 reviews | Active since Sept 2010

30 Sept 2016, 15:39

Incorrect Amount captured to reduce Overdraft Limit

<p>Good Day,</p> <p> </p> <p>Please assist, I captured an incorrect amount which I'd like to decrease on my overdraft,</p> <p>instead of R100 I captured R1000</p> <p>I've been to the Van riebeek mall branch and greenstone and I honestly feel that it's a human error that anyone can do as the system also doesnt prompt you if you're sure that the amount is correct.</p> <p>Please can this matter be resolved asap as I need my account to be reinstated to be what it was previously.</p> <p> </p> <p>your understanding is highly appreciated.</p>

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Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2016, 15:15
Official

Good day Ditshwanelo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply04 Oct 2016, 09:46
Official

Dear Ditshwanelo

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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