RM
Renate M

1 reviews | Active since Mar 2011

14 Feb 2017, 17:17

Incorrect address being used on eStatements

<p>I advised change of address beginning Dec 2016, including FICA update and was assured this would reflect on my eStatements. This is not the case. Have attempted waiting in long queues to have this corrected, and leave after 40 minutes of unproductive waiting, as I run out of time. What to do now? The old address is in a completely different area to where I now live, and is, totally irrelevant and incorrect. Would welcome the correct department to contact me soonest.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply15 Feb 2017, 10:16
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply20 Feb 2017, 08:23
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

***

***