mR
melanie R
1 reviews | Active since Nov 2015
19 Nov 2015, 20:48
incorrect account number
Hi there, I gave our client the company's incorrect account number which was one digit short. The client made a deposit of R12000 in this wrong account number. The client that banks with Absa , Absa says that the payment was done successful via EFT and that this wrong account number does exists . Standard bank which the company I work for banks with them says that they can't assist in getting the funds reversed. My employer is now deducting R1500 per month from my salary holding me responsible for being negligence. When standard bank goes into this account all they say is sorry this amount is lost . your urgent response is required as I'm a single parent and desperately seeking your help .
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Replies (1)Standard Bank's replyOfficial
24 Nov 2015, 10:51Hello mel r,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply24 Nov 2015, 10:51
Official
Hello mel r,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
