Incorrect account down grade

I had a prestige plus account where I was paying fixed monthly fees of R205. I had requested for my account to be downgraded some time last year, reason for the down grade request was that I was not getting the services of a prestige banker and felt that I was paying too much for the non service and that I had to do most of the services myself. My account was down graded by the then prestige banker but to my disappointment it was downgraded to an Elite pay as you transact option, I requested an elite plus where I pay monthly fixed fees. Why move me from a plus option I had to a pay as you transact which now costs me even more??? I only discovered a few weeks ago that my account is a pay as you transact when I called the call centre to query the huge amount of fees I'm paying all of a sudden, on some months paying more than what I was paying when I had the prestige account. The banker that helped me did his own thing, why would I down grade an account because of high fees but at a later stage pay even more than what I was paying on a prestige account. I want my money to be reversed from the date my account was incorrectly down graded and I want you to charge me the correct fees that I was supposed to be charged in the first place. I cannot be ********** like that. The call centre could not help me and referred me to a branch of which I do not have time to go there. I've been at the branch before, it was a huge struggle for them to even downgrade the said account and I will not risk my life because of a consultant that did their own thing. And also fix the account to reflect as an elite plus even online as I still see Prestige Plus which does not make sense especially after it was confirmed that my account has been down graded. Please sort this out ASAP.