1 reviews | Active since May 2018
INCORRECT ACCOUNT DEBITED
I had an unauthorized debit order, when I phoned Standard Bank this morning I was told that it was debited on the incorrect account it should have been debited on another client. I have debit orders that need to go off on my account today (25th) how does a big bank like yours allow such a slip up. Now I need to be affected due to your negligence. The amount is R2,458. May I have feedback on this matter urgently, how and why was this done on my account????
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 29 May 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 29 May 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***