WS
Wade S
1 reviews | Active since Aug 2020
01 Sept 2020, 17:50
Incorrect account
I am fuming right now!!! I was convinced to open a standard bank account which I did, I opened a mymo account and when collecting my card I noticed that Instead of a mymo account I was given a elite account!!!!! I did not want an elite account I wanted a mymo account you need to please upskill your consultants!!!! What do I do now
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Sept 2020, 05:17Hello Wade
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply02 Sept 2020, 05:17
Official
Hello Wade
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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WS
Wade S's updateReviewer Update
02 Sept 2020, 06:21So how are you planning on fixing this? You left no contact information and I refuse to go into the same branch and be assisted by the same *********** staff apart from that do you expect me to go back and stand in a long queue just to get inside of the back and then another long wait inside to see a consultant that will only apologize. I moved over to standard bank because I was told how fabulous the service was and my first experience already has me thinking.
WS
Wade S's update02 Sept 2020, 06:21
Reviewer Update
So how are you planning on fixing this? You left no contact information and I refuse to go into the same branch and be assisted by the same *********** staff apart from that do you expect me to go back and stand in a long queue just to get inside of the back and then another long wait inside to see a consultant that will only apologize. I moved over to standard bank because I was told how fabulous the service was and my first experience already has me thinking.
Standard Bank's replyOfficial
14 Sept 2020, 15:17Dear Wade Summers
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Sept 2020, 15:17
Official
Dear Wade Summers
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***