Incorrect Account

I did a transfer in November 30th 2020 to my standard bank credit card and the other transaction was made on the 1 st of march 2021. But when I checked with Standard bank they said it was incorrect credit card account and I used the app so the account number is pre-filled on the app they said I must go back to Capitec Bank for a recall and a recall is R 160 it will cost more where is Standard bank can trace the money and allocate it to the correct amount. I'm not happy with the service cause the money is with Standard Bank