Incopetency and bad attitude

I have made a booking for a hotel on your Ucount website. Yesterday a lady by the name of Yumnah Isaacs calls and send emails to tell me I have not made a payment. I need to make a payment again they cant pick up my payment on R1093, or the hotel will be cancelled, if I dont submit a proof of payment. I tell this lady that I didnt receive proof of payment, I only received an sms.<br> She says I must go to the bank and request proof of payment.<br> I have a job I cant go to the bank hence I did the booking online. I expect to get proof of payment online, I didnt. You need to get competent staff, who respect other people's time and worth. She thinks money comes with rain I can jjust make another payment like that. She can go right aheard and cancel the booking and refund my money I will use a better service provider with skilled people.<br> She could have done a thourough investigate by calling the hotel and etc<br> VERY IRRITATED