Inconvenient & unacceptable service

I app**** for a loan via the bank app however haven't received any feedback except for the agreement that tells me that it has been approved but from nothing else, been calling their customer service without any assistance went to the Bethlehem branch on ***0 for further assistance as well however the lady who was assisting me was impatient and very rude. I wonder if it's because I'm not getting my salary paid into my account I have with them or what because everytime when I called would be asked if my salary is paid into their bank. Really disappointed with the service rendered to me from customer service to branch level it's really unacceptable and inconvenient