Inconvenient, dishonest, lazy customer service workers!

Very disappointed at your customer service workers, so on Tuesday this week I attempted to apply for a dispute via a call and this specific lady pretend like she's helping me without even doing anything. After the call I assumed that there is something fishy since I haven't even received any confirmation regarding the dispute or anything. And my assumptions were right.

Yesterday which was Thursday I called again to check how the dispute process is so far and I found another inconsistent worker who just went quite after taking my details and put me through to rate her but didn't even help me with anything.

I then made another call and this time I got some lady who helped me this time and not pretending to help me like some of your workers did. What's strange is when she check on the system there was no dispute that was app**** for rather than your lazy workers who gives false hope and get paid for doing absolutely nothing, I appreciate the effort and honesty the lady put to help me yesterday she sent me a dispute form and said I should fill it in and send it back now I'm just waiting for further communications from the dispute department.

After the dispute I might just close this standard bank account since it's not worth it, the bank as a brand might just go down cause of the people you hire who doesn't care about customer service and being honest. Most of your workers just doesn't want to work I don't understand how they got employed.

I advice people to stay away from this bank as it's already a chaotic I guess also I'm going to wait for years for my matter to be resolved.