1 reviews | Active since Dec 2019
Inconvenient card activation process
Standard Bank seriously need to work on their card activation processes! I opened a MyMo Cheque account online on 25/11/2019. 3 days later I received an SMS to go collect my card at Mall @ Carnival Branch. I went there this past Friday to collect my card and a consultant allegedly activated my card, to which I transferred money and only to later face the embarrassment of my card declining after filling up at the garage that same Friday.
The card doesn't work when I swipe, try to withdraw, or even make a transfer via internet bank or my mobile app. I called their call center this morning and was assured the issue was sorted but nothing had changed. i drove around over 10km trying to find the nearest branch from where I was working on the day and was told by a consultant there to go to there nearest ATM (Which is at my workplace), to try withdrawing again so that I can get a receipt and bring it back to the branch for them to see the error message number it gives on the receipt. I am not at all pleased with the kind of service I am receiving right now and am even contemplating just leaving your bank altogether as soon as I get my money back because you guys SUCK! I am currently with Capitec and have NEVER had any issues with them when opening an account, which is disappointing because you guys have been around much longer...
PLEASE GET A CONSULTANT OR SOMEONE TO CONTACT ME AND HELP ME SORT THIS OUT BECAUSE I AM NOT WILLING TO WASTE ANYMORE OF MY MONEY ON THIS ISSUE THAT YOU GUYS ARE FAILING TO SORT OUT!!
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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