Inconvenient BANK

Been A loyal customer of said bank for several years, but find this bank to be more of an inconvenience as the years and technology progresses! Have been locked out of my internet banking account, tried to call the 'Customer service' and was told that nothing can be done telephonically, I will now have to go physically into a branch to have it sorted out! in this day and age and with the advancement of technology, it this process still necessary? Standard Bank needs to get up to date and provide its clients with a better efficient service offering or else many will be taking their business elsewhere! <br> <br> So now I have to go to the bank and wait in a queue a mile long and then try to explain my issue all over again to a consultant! for something that will literally take 5 minates to to over the phone!