Inconveniences

I made a lum sum payment to standard bank home loan and I called to advise them of the payment and arrangements. I told Standard Bank I am paying my bond for a year in advanced. The lady that I talked to she said, the bond cannot be paid for a year in advance but it can be paid for six months in advance. I understood and agreed that the arrangement should be made for six months. I now recently called the home loan department to ask for the extra cash that was not accepted on the initial arrangement. My understanding is if I payed for a year and the bank only approve for six months, then I still have extra cash that the bank has on their side and they have not utilised. I called home loan to ask for that extra funds but I was told my account is blocked no funds can be transferred account of my home loan and I was told am on a payment holiday. According me payment holiday are for people who cannot pay. I really do not know why I am in a payment holiday, when I have made payment for a year in advance. Standard Bank likes messing around with peoples life, they have systems that cannot perform curtain functions. They inconveniences clients because of their system that is not advanced to accommodate all kinds of clients. I am now stranded with no options while standard bank keep my money.