Inconvenience/Incorrect Debit Orders

Standard Mobile is a waste of time! I was incorrectly debited on the wrong date. The debit order returned. Standard Bank Mobile blocked my number. I did an EFT payment & emailed the proof only to still call Standard Bank Mobile to unblock my number. I get an SMS stating that the debit order is R166 instead of R35. I called Standard Bank Mobile now, the agent told me that they can't change or stop the debit order as the file is sent.

So Standard Bank Mobile debited me on the wrong date, blocked my number & still want to debit me for an incorrect amount ??? So I must call again to reverse the debit order & spend more time on the damn phone resolving the issue !!!!!

I need to move my banking as Standard Bank definitely isn't "Moving Forward" & isn't "Simpler, Faster, Better". It should actually be "Complicated, Slower, Frustrating.

My frustration with Standard Bank customer service has reached its max. The time that I have spent with queries upon queries, is just not fair. Being a loyal client for almost 14 years, this is certainly NOT the pathetic type of service I should be receiving. I'm sure that another Bank will appreciate the interest that Standard Bank earns from me.

I'm hoping I can find a Bank to take over my loans so that I can close all accounts with Standard Bank. Maybe when more customers do this, they will catch a wake up !!!