Inconvenienced due to incompetance

I received a call from Standard Bank offering me an upgrade on my credit card. Despite turning it down numerous times, i decided to accept this time. I told the agent that contacted me that i had relocated to Gauteng requested that the card be delivered to Greenstone Mall or Springs, but he said he could not pick either one up on his system and offered to deliver it to my place of work. after over a month, i received a call from the Epping branch informing me that the card was ready for collection! I was shocked that it was still delivered to the wrong location but requested it to be rerouted to Springs. This was still not done, and even though i did not activate the new card (because it was in a different province to me), my current card was cancelled without any notification. This resulted in me being very embarrassed when i needed to pay for my goods. I am now sitting without a credit card for two weeks! This is my second incident of shocking service from Standard Bank, and I haven't even received a response on the first. The only reason i didn't move my account after the first incident was merely the inconvenience...but it really seems worth it at the moment.