MM
Megan M
1 reviews | Active since Sept 2021
30 Aug 2025, 17:03
Inconvenience of the app
My card has been classified as a hot card and invalid
Helpful (0)
Replies (5)0
Replies (5)MM
Megan M's updateReviewer Update
30 Aug 2025, 17:08I'm in a dire situation that I need to send money and it tells me that my card is invalid and a hot card. And that's where I get my salary and my debit orders are going through without any problem , now that I have to send cash it says my card is hot and invalid and my device is linked with the app. I need this fixed now
MM
Megan M's update30 Aug 2025, 17:08
Reviewer Update
I'm in a dire situation that I need to send money and it tells me that my card is invalid and a hot card. And that's where I get my salary and my debit orders are going through without any problem , now that I have to send cash it says my card is hot and invalid and my device is linked with the app. I need this fixed now
Standard Bank's replyOfficial
31 Aug 2025, 02:26Dear Megan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply31 Aug 2025, 02:26
Official
Dear Megan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team ***
MM
Megan M's updateReviewer Update
31 Aug 2025, 02:40I needed assistance at 5 pm and you answer me at 2am then you talk about customer experience..how is your staff going to call me? Coz you hardly asked for my number or email . What a customer service
MM
Megan M's update31 Aug 2025, 02:40
Reviewer Update
I needed assistance at 5 pm and you answer me at 2am then you talk about customer experience..how is your staff going to call me? Coz you hardly asked for my number or email . What a customer service
Standard Bank's replyOfficial
31 Aug 2025, 15:13Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply31 Aug 2025, 15:13
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's replyOfficial
01 Sept 2025, 14:43Dear Megan M,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Sept 2025, 14:43
Official
Dear Megan M,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Hello Peter Team
***