Inconvenience

<p>In December I was told I cannot close my RCP telephonically and advised to go into the branch to close my account. I visited Staff Banking in Simmonds street and sat with a consultant who gave me my settlement amount and transferred the oustanding amount from my cheque account and advised my RCP is now closed.</p> <p> </p> <p>Today I received a statement with an outstanding balance due to credit life protection etc. I contacted Personal Lending, they advised the account is still open and I need to visit the branch to close this account.</p> <p> </p> <p>I will not be liable for the fees charged on an account I've paid up and closed following the correct steps of visiting a branch to close the account. Visiting a branch is an inconvenience and in todays day and age I don't see why this cannot be performed electronically.</p>