Inconsistent answers and no feedback

<p>I noted that according to my credit report and my husbands we are both paying the same amount on our bond. Thus I called Standard Bank homeloans on 6 December to try and confirm how the details of our bond is loaded and what information they send to the NCR. As I am paying the bond and not my husband.</p> <p>They Confirmed that they cannot change the details that are loaded as id is loaded correctly as it is a joint bond. Asked what they can do to assist as we are having trouble getting a loan in my husbands name, keeps declining due to affordabilty. They are not able to assist.</p> <p>I called again on 7 December and spoke to a differnt agent, Shonique, and she confirm all they need to do is issue me with a letter confirming that I am paymeng the bond and this should help us getting the loan. Reference number : ********** 998. She advised that this will take 3 working days. I requested that this be escalated as I was told something different the day before.</p> <p>On 9 December I called again to follow up on my request and they stated that I will only get feedback by Monday. I requested that require this by COB as I need to go back to the bank on Saturday. The agent was not sure what I was talking about as they are not aware of any such letter. I spoke to her manager Thokozani and he also confirmed he is not aware of any such letter or process.</p> <p>I then wanted to know if I am now going to have isues trying to get loans for the next 20 years dew to this and he just rep****, "no once you get increases ands so it will be easier".</p> <p>He also stated that if I raise my voice I will not get the answers I'm looking for as people will be reluctant to help. I stated that I am only raising my voice now as I am highly upset due to the fact that for the past 3 months Standard Bank has not been able to assist me (take note that I am staff) and no one I have spoken to can explain to me why the loan keeps declining, only that it de to "affordabilty".</p> <p>A very nice and helpful agent at Nedbank expalined to us why the loan keeps declining. </p> <p>The service we have received since my bond was loaded has been appauling. They have been anything but helpful. My husband has been a STDSA for more than 10yrs and I have been for the last 7yrs. </p> <p> </p> <p>I believe the Bank you bank with should look after their client's. We have not been treated fairly and there is no consistancy what so ever. </p>