INCONSISTENCY IN FEEDBACK- VERY IRATE

Firstly I contacted the callcentre on the 25/05/2015 to ask if I can revolve on my account, the agent advised me that i have not reached the 15% as yet so I asked if i pay the money in to reach the 15% will I then be able to revolve and the consultant said it was fine. This morning I went into the branch firstly updated my FICA details and then spoke to the banker regarding the account. Now last year ( Killarney)branch I paid in the money and they gave me cash, the previous year (braamfontein) i also paid money in and they done an EFT to my account, this morning in Newtown branch i requested the same thing was told that they dont give cash, and i didnt reach the 15% i told them what the call centre said then I made a deposit of r2000 to the account, i requested them to give me the cash which they said they cannot do i had to open a new savings account and link the 2accounts, up until now it is still not linked and i cannot do the transfer. called the call centre again and they advised the branch can do the transfer for me, of which i was told they cannot. Can some-one please help i am so irrate right now and will take this matter further