Inconsistencies at Standard Bank

Good day, I recently purchased a vehicle from Standard Bank. I called to apply for a payment holiday and was told that I did not qualify as the finance taken out was very new (below 6 months). I spoke to the consultant and advised him that I found that hard to believe as I have a new bond with standard bank and was also granted the payment holiday. I am not sure why the rules should change between vehicle and bond accounts as both are with Standard Bank? Can someone please assist? My salary has been affected due to the pandemic, I would really appreciate the relief.