Inconsistance response

Dear All<br> <br> on 21/08/2015, I phoned the call centre to apply for a further bond, however, I was told that our bond account should be amalgamated. we therefore put an application through and received a reference number, which is ***. we were told that a final response will be received on 01/09/2015. on 31/08/2015, we received an sms that we should fax a signed request of which we did. on 01/09/2015 we received an sms that our query have been resolved. I therefore called H/L sales to apply for the further bond, however, was told that my accounts are not yet been consolidated and was refer to customer services by Thandi. I called customer service and was help by Enton, he confirmed that my bonds are consolidated (call ***). called H/L sales again and I spoke to Thandi again (call ref 360159) who insisted that the accounts are not consolidated I need to make another application for it to be consolidated once again because they closed the call with a note that they are still awaiting the application letter or request. Now I asked my self how many time do I need to apply for this. can someone help me because STD Bank works only when you involve Hello Peter