Inconsiderate method of dealing with client

I had app**** for a reinstatement of my credit card as I was told that the card had become dormant. I went to the Woodlands branch and I had filled in all the necessary documentation. I was then informed that I will receive feedback within a two days. I did not receive any feedback for an entire week. i then had to go into the branch myself and follow up regarding my credit card status. I then was told that I needed to fill in some other documentation, which I did. i was told that within 5-7 working days my card will be made available. the request was only sent by the branch on 27/07/2015, although I had been there for the second time a week before that. My application was only seen by the card division on 29/07/2015 and processed on 30/07/2015. I was to wait for 5-7 working days for my card to be delivered at the branch. On 12/08/2015 I had called the card division enquiring about my reinstatement and to date they had not processed my card. i was told that they would put an escalation for my card to be ready. I have always banked with Standard Bank and this is the manner in which clients are assisted. the client services is unrealistic and non-reliable. <br> <br> Rather use another bank