inconsiderate bank

on the 25.04.2015 i was ****** at the atm and immed called the centre to stop my card immed following saturday to collect my NEW card and went to the atm finding my entire salary out of my account! i went to draw a bank statement and saw that these guys were having a awesme time wt m salary all weekend where im home thinking how am i getting to work dailey anyway, go inside the bank get put on the phone with the ***** claims dept and spoke to Palesa then confirmed to me 'ma am ' your card was never stopped in the 1st place-i mean all week thinking my money safe cause my card stopped ...15.05.2015 stil no response until the next day the investigator with an attitude shirly called -i need to explain what happend again?really? i was notified this will be investigated and i will be notified within 6 days?anyway i explained away and i was told the will get back to me again ! i have been calling everyday from work and spend an hour on hold and get through to no one and its now the 20.05.2015 almost payday again and im still struggling !no money in the bank by week end im taking this further !not even bothered by the crim anymre , my point is the card was never stopped!