Inconsiderate attitude and poor service

I received an ATM technical error (Autobank:7436) when I was withdrawing money using the bank's Instant Money system. The call centre outlined the process that I will have to follow which would require me to go the nearest branch.<br> I visited the Stutterheim branch where I was assisted by a male Enquiries Consultant. His inconsiderate attitude, unwillingness to listen and his lack of knowledge of the bank's services was evident when he told me that he \cannot assist me and that I should just tell the depositor to go to the nearest branch.'<br> It's quiet alarming that the bank would place someone with poor knowledge of the bank's process and inadequate customer service skills in their front-desk. That was even validated by the senior consultant who later apologized for his colleague and assisted with my query. "