NS
Nthabiseng S
1 reviews | Active since Apr 2019
04 Sept 2025, 07:59
Inconsiderate and Useless Bank
Standard Bank is an absolute nightmare. They debited my account twice for the same term loan and now I’m the one forced to waste my airtime chasing them for a refund. They can see the funds were taken twice, they admit it’s a “system glitch”, yet they still drag their feet.
Why must customers suffer for their incompetence? Capitec can reverse money instantly over a simple call, but with Standard Bank you must wait days while they hold on to your money.
It’s clear Standard Bank doesn’t care about its customers. They make life hell instead of providing solutions. Absolute *******s.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
04 Sept 2025, 08:09Good day Nthabiseng,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Sept 2025, 08:09
Official
Good day Nthabiseng,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
NS
Nthabiseng S's updateReviewer Update
04 Sept 2025, 08:43If you guys don’t reverse my funds TODAY just know that going forward I will not be paying for this loan anymore. We will meet at the Credit Ombudsman. I’m tired of your process that does not include the people in it. You have inconvenienced me. It’s ENOUGH now!!!
NS
Nthabiseng S's update04 Sept 2025, 08:43
Reviewer Update
If you guys don’t reverse my funds TODAY just know that going forward I will not be paying for this loan anymore. We will meet at the Credit Ombudsman. I’m tired of your process that does not include the people in it. You have inconvenienced me. It’s ENOUGH now!!!