Incompotent and not professional

I recently app**** for a payment Holiday extention with Standard Bank debt care center and clearly stated it was for my Loan account..however on the 7-03-2024 time of call 17:00 I received a call from a agent from standard bank to advise me on my query but this agent was incompotent and didn't know how to speak and was making assumptions that my wife has X amount of money in her account that she should settle my debt. First and foremost the payment relief was app**** for my loan account and not my Homeloan account this agent asked me over the phone and made a statement that I recently got paid out and I transfered all the money into my wife account and now I am applying for relief.. The agent even asked my wife and questioned her about the funds into her account and wants my wife to send through a statement so that the bank can investigate where the money is coming from.

This is unacceptable as I app**** for payment relief on my Loan not my bond and the agent is making statement and assumption and also Harassing my wife over the phone and questioning her over the phone to settle my loan account. I require Standard bank to treat this matter urgently as you cannot have staff that is *********** and don't know their job and also not make assumptions. I hope this matter is sent through to Standard Bank Debt care management team as well as the regional or Local market level as I am really not happy with the Service I received.