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Tina W

1 reviews | Active since Jul 2017

11 May 2023, 13:51

Incomplete/No response.

I have been querying a debit order for the past month. Been calling the call centre and it's the same story. "IT is looking into it" for a whole month. This is just unacceptable and I've had no feedback. Each time I call I'm promised a call back but it never comes through.

0
Replies (5)
Standard Bank
Standard Bank's reply11 May 2023, 13:56
Official
Dear Tina

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***

Best regards,

Standard Bank
Standard Bank's reply12 May 2023, 14:50
Official
Good day Tina

Our team has provided an update on this matter.

Please review the email and advise the team should you need any further assistance.

We sincerely apologize for any inconvenience caused in this regard.

Kindest regards
Standard Bank Hello Peter Team 
***
 


Best regards,

TW
Tina W's update12 May 2023, 15:08
Reviewer Update
I have not received any email from you or your team. What feedback have you provided me??
Standard Bank
Standard Bank's reply12 May 2023, 15:31
Official
Good day Tina

Our team called you yesterday to advise we have escalated this matter and we're still awaiting feedback from IT.

We have also sent an email earlier today to this email address  ***.

Please check again and advise if you still haven't received any email.

Kindest regards
Standard Bank Hello Peter Team 
***

Best regards,

Standard Bank
Standard Bank's reply24 May 2023, 11:10
Official
Good day Tina

We're so sorry for the time it has taken us to resolve this matter.

Our team has responded via email with the final feedback on this matter.

Once again our sincere apologies for the delay in resolving this matter.

Have a great day further.


Kindest regards
Standard Bank Hello Peter Team 
***
 

Best regards,