Incomplete service

After the longest time of struggling with international deposit, I was excited to learn that I can finally do EFT to Lesotho, which I used to do seamlessly via my sons who are with FNB.

So on 24 February 2025, I deposited R1000 to Lesotho, but the system kept on giving me error messages "transaction failed' and requested me to enter another OTP. As I did this as it turns out the amount was going off in the background and there was a total of 4 transactions for R1000 each that went off my account along with R85 admin fee. I immediately called STBSA on ***to report a transaction that went off my account 4 times, I was referred to international department that I can only reach via email on ***.

I did reach out to them requesting them to urgently reverse all the three transactions as well as the teletransmission outward fees.

Nathi called and indicated that they were working on it but there’s no such. I only received 2 of the 3 recalled money. I reached out again and again but no luck. The bank has gone numb on me since then.

I was told Lucky Nkwana, Suzan Chipana, Armand Goosen, will get in touch but nothing. It has been 14 days Standard Bank keeping my money. That money was supposed to be spent on commitments at the end of February. It is now 13 days later and still nothing.

I should have just proceeded with my sons’ bank which I had been using without any hassles. I am disappointed in how SBSA handled this issue, very *********** service.

Can they just give me my money back. They have caused me unnecessary inconvenience, trouble and anxiety as the money was urgently needed.

Very very disappointing and unacceptable service