incomplete service

On the 29 of March 2022 I have app**** for business account with standard bank via CIPC, got a call from standard consultant with helped me and my business partner in opening the account online . Gave us a delight service which I was happy with it ... request we submit our company certificate, Id and proof of address then after we should get a document that needs signing which till today we are still waiting for it!!!!! on the 11 of april 2022 I personally went to South Gate Standard bank which we had called the consultant to find out since not documents were attached to our application and me go to standard bank was to collect the card but only to find out nothing was done. I tried to call the consultant using the number that was left for me via email but no respond and even the email too the is no respond till today.

I feel like I am begging standard bank to do busy with me!!! i have been doing follow ups and hitting on wall