INCOMPLETE HISTORICAL STATEMENTS

ATTENTION ANYBODY AT STANDARD BANK:

I desperately need my historical bank statements (For which I have paid) However the bank statements come incomplete; with missing information (I.e:) the bank statement says "Debit card purchase" with no merchant details (I.e:) I don't know where the debit card purchases were made??

I've been to the bank about 5 times now, I have to sit in the line, wait for someone to attend to me, explain the whole deal again, they log the call and the statements come back in the same format - The last two times I've been back I don't even get the incomplete statements - I get nothing?

My husbands account statements have the same problem - he kept a reference number ********** 951 -The issue is on statement 4 page 1of 5 for March 2015 - until Statement 8 page 2 of 2 ending August 2015

PLEASE COULD SOMEONE RESOLVE If this isn't resolved speedily; Ill be stopping in at the bank ombudsman and I'm going to dispute EVERY SINGLE PURCHASE MADE for the entire period if Standard bank can't tell me where the purchases have been made? PLEASE HELP ME!!!!