Incompitent Staff

I'M very disgusted by the service I got from Standard Bank, I app**** for a credit card online, then I got a call from from Tumi Mathe to take me through the application process and confirmed that my application has been approved and that my card will be delivered within 10 working days, he then advised me to send through my proof of residential address, ID copy and my Pay Slips which I did. <br> <br> after 2 weeks of not getting any feedback from Standard Bank I contacted them and was told the my application is not reflecting on their system and that I must wait for 21 days. after 21 days I contacted them and I was told that they were going to contact me, but no one contacted me. I them sent Tumi an e-mail to inquire about my card and he never even bothered to reply.<br> <br> I then contacted them again yesterday and I was transferred to many divisions but none of the consultants could assist me, I then contacted their sales division and I spoke to a lady called Nhlanhla and she told me that she could see my application and that I must contact the Card division, but I didn't get any help as I was advised to go to my branch, I went there and was told that Tumi never completed my application