incompitence

my standard bank vehicle account was in arrears in February 2015. I then called the call center to make payment arrangements but my account was already handed over. I then called the debt collector craig and he told me to pay R7641.00. I made it in two payments 0n the 7th of march and the 9th . on the 9th of march I then called the call center to reinstate my debt order but was not told about the lawyers fees. it was done. my account was debited on the 7th of april as per normal. the following day I received an sms from standard bank stating my account is in arrears again. I called the call center asking why and how much. the lady told me I owe R1800. Startled, I asked her how come as they had already debited my account. she said she will call me back but didn't .the smses stopped. the 7th of may comes, my account got debited again . I get an sms again. on the 14th I spoke to a lady she now told me I owe R500. I asked for what ? 'Lawyers fees \ she said. "why was I not told about these fees when I wanted to pay the account in march?\"" I asked. she didn't respond. 'I'll make a note on your profile\"" she said in a condescending tone. I see on my statement the R1800 is still there.why"""