incompitant staff

Today on the 03-04-16 i came to Standard bank kolrnade to open a new bank account where i was told my proof of residence does not state that the department of correctional services owns the premises i live at. Then i drove back home where i had to change it to state the fact. I drove back to the back where i was told that the letter must state my fathers full name and mine then.i hat to drive back yet again. Each trip is 22 km. So in total i drove 66km just tlfor a proof of residence. They dont explain everything carefully the first time arround and they waist a persons valuable time. No wonder Capitec bank is the number 1 bank in south africa at the moment.