incompitancy (Standard Bank Credit Card Division)

<p>Oct 2016 I paid up the credit card that was handed over to the collectors (LGR Incorporated) on beha lf of standard bank. The amount of R36 000 was paid and R600 of the lawyers aswel. A settlement letter was sent to me on the 06/10/2016. Today (20/01/2016) I receive a call from different company advising me that my account has been handed over, I need to make payment arragement for the credit card that I have with standard bank. When I advised the agent that I was speaking to that I have paid up the account and a letter of settlement was sent to me as a confirmation I was then told to email that letter to the new collectors again. The phone dropped and I called back using my airtime and the attitude that I recieved was out of this world. I feel very harrased at this moment and I'm wondering how many people are experiencing what i'm going through.</p> <p> </p> <p>I think they need to review their process with every debtors company they hand over thier account to, just to check progress and also to confirm if payments are being done or not.</p> <p> </p> <p>I demand to be re-embursed my airtime that I used to call the new debtors company to confirm the settlement. The new company by the name of Sars Collection is demanding that I email them a settlement letter which I believe its not my duty and it cost conviniencing aswel.</p> <p> </p> <p>Standard Bank must just make sure that they liase with the LGR Collectors and close that account. Its not my duty to inform them and ask to close that account. They've got theur money and they must just get off my back.</p> <p> </p> <p>I was with standard bank holding a cheque account for 8 years only to find out afetr paying a monthly service fee of R98 i was still being charged for the services like someone that is using a savings account. Afetr finding out I then decided to close the account and move to a different bank , I escalated this to the manager at Jabulani Mall brach and till to date no one gave a **** to be incontact with me.</p> <p> </p> <p>I'm very dissapointed with this bank that I have trusted and put my faith on for so long. This is one of the banks I'll never recommend to anyone not even my great children in years to come.</p> <p> </p>