KR
King R
1 reviews | Active since Dec 2018
06 Dec 2018, 20:34
Incompitace of standard bank
Poor service at the standard bank I have been going the Rosslyn branch for 2moths to ask them to change the numbers on my profile because i had changed cellphone numbers and whenever I'm trying to send a money voucher it requires a OTP BT it sends to my old numbers now I can't do anything coz of my old number I tried calling they sent me to a branch I went the I gave them the nessesary information I filled in the form I was told I will get a sms to indicate that my profile was updated till today no change i am still struggling I complaint on their twitter page the asked me to explain my problem still no word this banck sucks big time
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
07 Dec 2018, 02:57Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
Standard Bank's reply07 Dec 2018, 02:57
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***