***********s credit card and ***** departments

I'm trying to perform an online transaction with an international merchant, This useless bank keeps blocking the transaction. Each time I call the substandard call centre, they say that the ***** dept is blocking it! it then take 20mins for the ***** dept to respond. The ***** dept then lies to the consultant saying that the block has been lifted and i can proceed with the transaction. After 3 hours and phone calls, the block persists! Why are they such *********** people employed at standard bank?? My previous issue with the app was never resolved either! SIM TSHABALALA is too busy chasing profits and does not care about ever declining customer service. The blue bank has finished at the bottom of the charts for two years in a row for customer service, and Mr Tshabalala will get an bigger bonus! Keep it up FOOLS!