*********** yet Again!

<p>I requested the payoff amount on my bond and proceeded to pay and cancel. It was an open query and I was told that my insurance premium will continue until cancellation has gone through. I then received an invoice from the attorneys and with it was STD banks outstanding amounts, of which the largest part consisted of an insurance premium almost double of what I was told will go off monthly, and then a 2nd amt for the amount that I was told. Upon sending this to STD bank, with their OPEN QUERY, I was then asked all the security questions AGAIN. Nevertheless I sent it through only to be addressed as "ms van der Walt" by a Susan Botha and told that my info was incorrect!!! That is NOT MY NAME AND THE ONLY REASON IT WAS INCORRECT is because they were looking at MY INFO against another client instead. SO I bring this to their attention and they DO NOT ACKNOWLEDGE this NOR DO they APOLOGISE all they apologise for is their delayed response!! So I resend the info and then I get a reply from Crystal Johnson saying that the premium will go off until cancellation which was NOT my query to begin with. MY QUERY WAS THE STATEMENT RECEIVED FROM THE ATTRONEYS with unexplainable charges! They have made this yet again a painful experience and I am just so glad that I changed my salary account and no longer use them for my banking and I am extremely thrilled to be cancelling my bond such that I do not have to deal with them again. I will be paying off my credit card as well!</p> <p> </p> <p> </p>