*********** useless staff

2 weeks ago I made 2 payments towards my vehicle and sent an email to a HoneNcar email address given by an employee of the company stating that it must be allocated to my capital repayment. No one rep**** , I sent a follow up email.. no one rep**** . Today I call in and am told that it was not done and receive this sms - Standard Bank: Service request no. *** due on 27.05.2022 is now open. Queries? *** . How when my debit order goes off on the 26th ? Is it my problem that Standard bank staff are ***********? I am not happy with this service. You just want to profit off the interest and terms so you decide not to do your jobs