ND
Nokuthula D

1 reviews | Active since Dec 2020

07 Oct 2022, 07:39

*********** Trust Fund Management

The Standard Trust Beneficiary Care division of Standard Bank manages the pension benefits of minors under trusts. I have received an awfully disappointing service from this division since the day my child’s pension benefits were received by them from his late father’s pension fund. The beneficiary fund is supposed to assist me in taking care of the child but I keep on having to painfully push this organization to get any payment. I feel helpless and frustrated as nothing I’ve tried to get a solution for this has worked. Their incompetence is utterly disgusting! I wish I had a choice to change the trust to another service provider.

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Replies (1)
Standard Bank
Standard Bank's reply07 Oct 2022, 07:58
Official
Dear Nokuthula

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, Standard Bank Hello Peter Team ***