*********** to do the simplest things

<p>On the 26th September a debit order was taken on my account,it happened to be a company i have no knowledge of ,really concerned i went to standard bank for assistance, when i got to the branch there was only one consultant at the customer service section who then took forever to actually assist and didnt even sort out my query,all he had to do wtad reverse charges and log a query for me and it wasn't done,i then called through to the call centre and came through to a consultant in Jhb who had no sense of urgency assisting me but logged my query and didnt reverse tgte charges,i had to call multiple times and still my query is pending and im just being told my issue is resolved but theres nothing in my account,i even went the extra mile and went to the branch again,asked to speak tp a manager instead a rude consultant spoke to me and he was of ni help at all and totally disregarded my time and airtine that i spent to get this issue resolved.i mean these people only had one thing to do and they failef completely, i keep letting them know of my concerns that it is ***** and none has offerd a solution, out of 10 i give stanfard bank a 0,it's pathetic.</p>