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Shannon N

1 reviews | Active since Oct 2015

19 Oct 2015, 11:00

*********** Tellers

I made a cash deposit into company X account- Unfortunately the teller entered the incorrect ref number, I wrote the correct number on the deposit slip, therefore resulting in my payment not reflecting into the beneficiaries account, I don't think I need to explain the consequences this can have in terms of business.....Tellers deal with numbers therefore they are supposed to double check that they have entered in the correct details into the system. I only realized that the teller had made a mistake, when company x contacted me to tell me that they had suspended my account with the, because I hadn't paid, only when i called them, they told me that the ref number that the teller entered was incorrect, that's why the payment wasn't reflecting in their account......

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Replies (1)
Standard Bank
Standard Bank's reply20 Oct 2015, 07:11
Official
Hello shannon14,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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