*********** Team Leader by the name of Clifford and Case managers and staff Guys resolve my issues.

Standard Bank ******* Debit order & *********** Team Leaders and Case managers. on the 1 Jan 2020 you guys over debited my account on my monthly car installment, i then called on the 11 Jan 2020 which was on a Saturday, I spoke to Navia Jonker and explained my issue, she then told me that there an Hollard insurance loaded for my car i then requested information as to who authorized that cause i have my own insurance with Discovery she failed to explain how the insurance got loaded. i then requested to speak to a manager a Team Leader by the name of Clifford attended to my call who also failed to explain how this insurance was loaded. I then requested him to send me his email so i can send him a proof that im insured with Discovery, He failed to do so he sent me this email insuranceconfirmations which i never requested and he promised me that i will have my refund within 3 days as he will run with it, i sent the letter till today i haven't received my refund because of his incompetency as a team leader who **** to me as a customer! IS THIS HOW YOU TREAT US AS YOUR CUSTOMERS? even your Branch failed to help me kept saying they will escalate which till today you guys still have my money.CAN I HAVE MY REFUND. I have been retrenched and also requested to have my car installment reduced/skipped payment i submitted all the required documents to the below since October 2019 Manamelo Hlologelo,Sibiya Fanelesibonge,*** a number of times however im not getting any feedback or case numbers regarding this request. YOU EMPLOYEES ARE SO *********** cause my documents have been submitted to you even you social media platform is useless hope this will make you pay attention to my request.