*********** STANDARD TRUST

I wrote a review regarding Standard Trust and the way they handled my daughter's estate. I didn't request for them to change their decision even though she had worked for them for eleven years and it took them 15 months to send all the necessary documentation to the Master Of The Court and ten months to inform me of their decision not to attend to the estate as they felt it was insolvent. I merely wrote this review to assist the people who have their wills with Standard Trust just to think carefully and consider changing to perhaps a private attorney or accountant as they are useless. Daily calls to management made no difference and to take ten months to investigate and then for management to blame their staff and take no responsibility was disgusting. I then got this message from the Standard Bank Hello Peter Representative: Good morning Cheryl Standard trust confirmed that they renounced their nomination as executors of the estate, however this was taken up. I hereby would like to advise you that Standard trust would not be assisting with a letter of executorship. You would have to visit the master of the high court.

At no stage in my review did I request assistance, and this is a typical answer one gets from Standard Bank. Perhaps, once again, they did not understand what I was saying. I know what decision had been made. I just wanted to make a point to the people out there to be careful who they entrust your estate to and the hidden costs involved. I lost my child who worked for them. No empathy, just another number. I cried begged and pleaded every day for a year for someone to give me an answer. I I wrote to the head of complaints, dealt with top management and in the end they ****, blamed their *********** staff and took no responsibility for the mess they had made.