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nikkidavidp N

1 reviews | Active since Dec 2016

05 Aug 2022, 15:10

*********** Standard Bank staff

I was at your branch in Eyethu mall to see if they can provide us with coins, seeing that we bank with you. I was told firstly to come back because the ONLY cashier is on lunch. When I went back I was informed that they don't do coins? Firstly what kind of business does not have a person to stand in for the person that is on lunch and secondly, how can out bank that we bank with not even provide a basic service? How unorganized and unprofessional is your staff for NOT even knowing how to deal with a client?

Time to move back to FNB because Standard Bank leave very very little to be desired.

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Replies (1)
Standard Bank
Standard Bank's reply05 Aug 2022, 15:34
Official
Good day Nikki

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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