*********** STANDARD BANK FAILING ME

As attached, the account ****6117 has been paid in full. I have spoken to Miriam from your Recovery department numerous times as well as KG from Debt Rescue with regards to this account of mine that I have not yet received my paid up letter and closure letter from Standard Bank to be given to Debt Rescue for my Clearance certificate to be given to me by right. As this was days ago........ When I spoke to KG from Debt Rescue today 13/12/2021 @ 14h51 just so he could advise me that acc ****6117 has been closed. And Standard Bank did not give any reason why, or any feedback to myself or Debt Rescue. Proof of payment sent multiple times. No one from Standard Bank is responding to my request and ignoring me yet again! I want to know what is going on, FFF why do I have to sort this out? Because *********** people that does not know what the hell the are doing but still receives a pay check every single month. I have never in my life dealt with that humiliated bank like this. I will close my account one all is sorted. As I am insisting this to be sorted out this instance. More than a year has passed and still I am struggling with this account ****6117. I am stressed and can't take this anymore, my rights have been violated and falling onto deaf ears. I had a deadline last week Wednesday 08/12/2021 to forward my clearance certificate to a client and guess what I have lost the deal because of this. I hope everyone sees this letter, if not sorted out in this week I will report Standard Bank at the National Credit Board for ignoring my rights and keeping me from closure.